ITIL-4-FOUNDATION: ITIL 4 Foundation
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Official learning paths, exam details, skills measured, and community resources to supplement your study.
About ITIL 4 Foundation
Prepare for the service value system, the seven guiding principles, the four dimensions, the six service value chain activities, and the 15 ITIL practices.
This independent practice bank follows the official PeopleCert ITIL 4 Foundation candidate syllabus v4.2.0. Its 250 original questions cover the syllabus learning outcomes and assessment criteria. They are not real exam questions, and no vendor sample questions or text from the ITIL core publication is reproduced.
Check the version before studying. ITIL 4 has a different syllabus from ITIL Foundation (Version 5). ITIL 4 uses the Service Value System and a six-activity Service Value Chain, where Version 5 uses the ITIL Value System and an eight-activity ITIL Product and Service Lifecycle. If you are booked on the Version 5 exam, use the ITIL Foundation (Version 5) bank instead.
PeopleCert has announced that ITIL 4 modules retire on 31 December 2027. Check that date against your study and renewal plans before you book.
Who should take this exam?
ITIL 4 Foundation is the entry qualification for the ITIL 4 scheme. PeopleCert lists no prerequisites.
Typical study time is two to four weeks of part-time study.
Exam quick facts
| Detail | Value |
|---|---|
| Qualification | ITIL 4 Foundation |
| Duration | 60 minutes |
| Questions | 40 |
| Pass score | 65%, which is 26 of 40 marks |
| Question type | Single-answer multiple choice |
| Prerequisites | None |
| Provider | PeopleCert online proctored or an accredited training organisation |
| Renewal | Every three years, by re-sitting the current exam, by passing a higher qualifying PeopleCert exam, or through the PeopleCert Plus CPD route |
| Official exam purchase | Separate from this practice bank. PeopleCert sells ITIL 4 Foundation as a bundle that includes the mandatory official eBook and an exam voucher, and pricing varies by region and by accredited training organisation, so check PeopleCert’s current exam and training bundles |
Domains and practice coverage
Use the official exam weights, not the size of each practice pool, to plan your revision.
| Syllabus learning outcome | Official exam weight | Marks | Practice questions |
|---|---|---|---|
| Key concepts of service management | 12.5% | 5 | 31 |
| The ITIL guiding principles | 15% | 6 | 38 |
| The four dimensions of service management | 5% | 2 | 14 |
| The ITIL service value system | 2.5% | 1 | 12 |
| The service value chain and its activities | 5% | 2 | 14 |
| Purpose and key terms of 15 ITIL practices | 17.5% | 7 | 44 |
| Seven ITIL practices in detail | 42.5% | 17 | 97 |
| Total | 100% | 40 | 250 |
The practice allocation deliberately departs from a strictly proportional split, in both directions. A proportional split of 250 questions would leave the three smallest outcomes with only 13, 6 and 13 questions, which is too little material to revise from, so they are raised to a floor of 14, 12 and 14. Those extra questions are paid for by the largest outcome, which drops from 105 to 97 and therefore sits at 38.8% of this bank against its 42.5% exam weight. It is a study allocation, not a prediction of the question mix on your exam.
The seventh outcome still carries by far the most weight on the real exam at 42.5%, so start there. The ITIL service value system carries the least at 2.5%, but it is a single mark you can bank, and it underpins the vocabulary the rest of the syllabus uses.
Practice exam
Try the ITIL 4 Foundation practice exam. The first 20 questions are free. Full access to this certification’s 250-question bank costs US$9 for one year.
The bank contains single-answer multiple-choice questions across all seven learning outcomes. Each question includes an explanation, a hint, distractor explanations and a link to the official certification page. Study mode lets you review the reasoning after answering; timed mode lets you practise with a clock.
This purchase is for independent study material. It does not include a PeopleCert exam voucher, training bundle or certification.
PeopleCert certification path
ITIL 4 Foundation is the entry qualification for the ITIL 4 scheme and the prerequisite for the higher-level ITIL 4 modules.
If you are choosing between tracks, weigh two things. PeopleCert has announced that ITIL 4 modules retire on 31 December 2027, and ITIL Foundation (Version 5) is the current-generation entry qualification. Candidates who already hold ITIL 4 Foundation can reach Version 5 through the shorter Foundation Bridge module rather than sitting the full Version 5 course.
For the current syllabus, exam arrangements, learning options and renewal policy, use the official PeopleCert certification page.
ITIL, PeopleCert and AXELOS are trademarks of PeopleCert International Limited. This is independent study material.